ICO Daily (17 Oct): Bittrex Cloud of Suspicion – Thousands of Accounts Closed

Bittrex Cloud of Suspicion – Thousands of accounts closed

Bittrex exchange is disabling users’ accounts for no apparent reason. One consistent theme in every complaint is that users have attempted to open tickets and have even sought help on the exchange’s Slack, only to be ignored and banned, respectively.

One user complained that he has six Bitcoin in his Bittrex account–over $30,000 at today’s values–and no longer has access to his funds and receives no answers to his support tickets.

Another user comments:

“My Bittrex account is disabled for more than 3 days without any warning or announcement. Their support do not answer anything.”

Another wrote:

“Although we submitted tickets about this issue to their support team, they with all obscenity and indecency, instead of responding to their users’ tickets, they just ignore us.”

Still another user suggested the bans may be tied to users’ nationalities. He wrote:

“In Iran, more than 3,000 accounts have been deactivated without reason.”

Another Bittrex customer emailed us, saying:

“I talked to many users in Telegram groups and the most affected countries are Syria, India, Iran, Russia, Pakistan and Turkey.”

Many of those who emailed us pointed out that they are using verified accounts, suggesting that it isn’t a KYC/AML problem.

The silence is deafening

Bittrex did not respond to our request for comment. Bittrex.com/news is blank. An attempt to sign up for their Slack channel failed, with the message “invite_limit_reached.” Bittrex’s Facebook page simply directs any users with problems to go to their support website and file a ticket.

Bizarre behavior

Given these and other unfortunate events, it’s not surprising that users would become very worried when thousands of accounts are apparently frozen without notice and when Bittrex’s support team will not answer support tickets.

The banning of users from Bittrex’s support Slack is perhaps the most alarming aspect of these reports. Even if a company is overwhelmed with support requests, banning customers from Slack seems highly unusual.

Original Source: Cointelegraph

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